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Telephone Translation Service

Date Shared: 
Tuesday, March 24, 2020 - 14:08
Countries and areas: 
Portugal
2030 Agenda migration-relevant and related target Labels: 
Goal 11: Sustainable cities and communities
GCM Thematic Cluster Areas: 
Objective 15: Provide access to basic services for migrants
Objective 16: Empower migrants and societies to realize full inclusion and social cohesion
Contributors: 
Member States
Chairmanship: 
Ecuador 2019
Geographical Relevance: 
National
Tags: 
Diversity, Inclusiveness and Social Cohesion
Summary: 

The  High Commission for Migration (ACM) created the Telephone Translation Service (STT) to overcome the language barrier, one of the great difficulties experienced by immigrants in their relationship with the services in Portugal.

The STT offers a database of 60 translators/interpreters that fluently speak, besides Portuguese, one or more languages, and is aimed at Portuguese speakers / foreigners who need to communicate with foreigners and Portuguese citizens / entities.

This service sets a telephone conference between the manager of the service institution, a translator and the migrant.

The service is available free of charge (the customer only pays for the phone call) every working day between 9:00am and 7:00pm, through the Migrant Support Line

Link: 

For more information:

GFMD Source: 

GFMD 2019 - Quito Summit - RT 2.2 "Communicating effectively with migrants"