Global Forum on Migration and Development
Published on the Global Forum on Migration and Development Web Portal (https://www.gfmd.org)


Date Shared: 
Tuesday, March 24, 2020 - 14:08
Title: 

Telephone Translation Service

Countries and areas: 
Portugal
Partner(s): 
National Government of Portugal (High Commission for Migration (ACM))
Tags: 
Diversity, Inclusiveness and Social Cohesion
Summary: 

The  High Commission for Migration (ACM) created the Telephone Translation Service (STT) to overcome the language barrier, one of the great difficulties experienced by immigrants in their relationship with the services in Portugal.

The STT offers a database of 60 translators/interpreters that fluently speak, besides Portuguese, one or more languages, and is aimed at Portuguese speakers / foreigners who need to communicate with foreigners and Portuguese citizens / entities.

This service sets a telephone conference between the manager of the service institution, a translator and the migrant.

The service is available free of charge (the customer only pays for the phone call) every working day between 9:00am and 7:00pm, through the Migrant Support Line

GFMD Source: 

GFMD 2019 - Quito Summit - RT 2.2 "Communicating effectively with migrants"

Link: 

For more information:

  • https://www.acm.gov.pt/-/servico-de-traducao-telefonica

Source (retrieved on 12/28/2025 - 15:30): https://www.gfmd.org/pfp/ppd/12148