The establishment of OFW Help Desks is mandated by the Migrant Workers’ Act (RA 8042 as amended by RA 10022), and is institutionalized with a Memorandum of Agreement on Convergence Program for OFWs forged by DOLE, TESDA, POEA and OWWA with the local government.

These help desks are established at the local level to attend to the problems and concerns of the OFWs and their families, and to provide information on all aspect of overseas employment.