The Government of Japan has put in place the Payment Services Act to encourage customers to use new service providers with low commission fees.

The Act allowed the non-banking fund transfer business providers to handle currency transactions given IT development and diversified needs of the users. Under the Payment Services Act, RSPs are required to provide customers with information such as processing fees, exchange rates, and clear complaints processes; and allows customers to access “Alternative Dispute Resolution” which provides a non-judicial resolution mechanism